SHIPPING POLICY
Customer Satisfaction is of the utmost importance at Minnesota Moon Creations. We would like to
inform all of our customers that our shipping department is closed on weekends
(Saturdays and Sundays) and holidays. Any inquiries over the weekend regarding
shipping will be answered at the beginning of the week.
1. All orders placed through this web site must be shipped to the shipping
address provided in your invoice
2. Multiple orders cannot be combined
3. No sales or shipping to Countries, States, Provinces, Counties or Cities where
items are prohibited
4. All customers are responsible for knowing and following the laws which they
reside in
We strive to offer all of our customers the most reliable options for shipping.
TIME FRAME
All orders will be packaged within 10 to 14 business days from the date you place
your order and will be picked up by USPS the following business day.
Ex. If you place an order Friday, your order will not be processed or picked up
by FedEx till the following Monday and be delivered to you the business day
after. Shipping days/times are only estimates by the courier and are not guaranteed
unless expressed by the shipping courier.
Domestic orders can take 1 to 15 business days to reach their intended destination and
can be delayed due to weather or other factors that we, Minnesota Moon Creations,
CANNOT control.
Time frames specified are only estimates from the shipping couriers and are not
guaranteed by us, Minnesota Moon Creations.
Weather and other conditions can affect delivery times. Invoices are processed in
the order they are received. If there were many orders placed over the weekend,
then there could be a possible delay in getting your order out.
RESTRICTIONS
Please remember that once a package leaves our facility, we no longer have
control of the item. However, we will try our best to assist all of our customers in
locating their package if it is ever lost during transit. It is always the responsibility
of the customer to only order what is allowed for you to receive. All batteries or devices
with built in batteries cannot be shipped domestically overnight (lithium ion batteries
cannot be shipped via air due to new laws regarding shipping restrictions of batteries)
and must be shipped ground. For further information regarding restricted items, please
email us at admin@minnesotamooncreations.com.
SIGNATURE CONFIRMATION POLICY
“SIGNATURE CONFIRMATION” upon delivery is a safety feature that we
offer all of our customers for FREE. If you wish to take advantage of this
feature, please note it in the message section at check-out.
If you do not note this at check-out, you are denying this feature. By denying
signature confirmation, you, the customer, understand that you have waived
your right to a security measure that we, Minnesota Moon Creations, have tried to
provide you for the safety of your order. By denying signature confirmation, you
agree that if your package is lost or stolen but shows delivered by USPS to the
shipping address you provided, we, Minnesota Moon Creations, will not be held liable
or responsible for your lost or stolen item(s). Should you have any questions
regarding the recent update to our Shipping Policy, please feel free to email us
at admin@minnesotamooncreations.com.
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